Client outcomes

Latrobe Community Health Service – like most health services – compiles a lot of information to measure our work. Things like how many appointments we offer, and what type of treatments we provide.

This information helps us plan for the future. It tells us which services are in demand, and where we might improve. But one thing is missing; it doesn’t tell us whether you feel like we actually improved your health.

That’s why we’re adding a new measure: client health outcomes.

We’ll be following up after your appointments to ask some simple questions: did we help to improve your health? Do you feel better than you did?

Whether it’s aged care, counselling, dental, or one of our many other services, we want to build a picture of what’s working – and what’s not – so we can focus on effective care that builds better health, better lifestyles and stronger communities.